Terms & Conditions.

YOUR CONTRACT — PLEASE READ CAREFULLY BEFORE YOU BOOK

These booking terms and conditions govern all bookings made with Rizka Travel Limited, trading as TravelinBusiness, of 40 Neeld Crescent, London NW4 3RR (Company No. 10763351, ATOL No. 12118). References to “we”, “us” and “our” mean Rizka Travel Limited T/A TravelinBusiness. References to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or transferred.

We act as a flight-only seller, agent for individual travel components, and as an arranger of flight-inclusive packages protected under the Package Travel and Linked Travel Arrangements Regulations 2018. Section A applies to all bookings. Section B applies to agency bookings.

SECTION A — APPLICABLE TO ALL BOOKINGS

1. Booking Your Travel Arrangements

All services are subject to availability. By making a booking, you confirm you have the authority to accept these conditions on behalf of all members of your party and that you are responsible for all payments due from each party member.

A contract will come into existence only when we accept your booking, receive your deposit or full payment in cleared funds, and issue a confirmation invoice. Please ensure all names match the relevant passports exactly.

2. Online Bookings

When booking online, you must provide all required information accurately. You confirm that the payment card used is your own (or that you have express authorisation from the cardholder) and that sufficient funds are available. We will send a confirmation email and invoice upon accepting your booking.

3. Telephone Bookings

When booking by telephone, you must provide all required information accurately and confirm that the payment card is your own or that you have express authorisation to use a third party's card. A telephone booking is as binding as a written confirmation. Please check all details on your confirmation invoice immediately and notify us of any errors without delay.

4. Payments

You must pay the balance by the due date shown on your confirmation invoice. Failure to pay by the due date may result in cancellation of your booking and cancellation charges remaining applicable. All credit and charge card payments may be subject to a processing fee. Cheque payments require 7 days to clear. Until full payment is received, prices may increase as a result of fuel or other supplier surcharges.

Any money paid to an authorised agent of ours in respect of an ATOL-protected booking is held on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, subject to the agent's obligation to pay it to us for so long as we do not fail financially.

5. Data Protection

In order to process your booking and ensure your travel arrangements run smoothly, we need to use the information you provide. We process your personal data in accordance with our Privacy Policy, available on our website, and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Rizka Travel Limited is the Data Controller for all personal data collected through TravelinBusiness and HighStreet Holidays.

6. Passports, Visas and Entry Requirements

You are responsible for ensuring all passport, visa, and entry requirements are met for all destinations visited, including transit stops. We accept no liability if you are refused entry onto a flight or into any country due to failure to carry correct documentation.

• Your passport must be valid for at least six months beyond your intended return date
• Visa and entry requirements should be verified with the relevant Embassy or Consulate
• Up-to-date travel advice is available at www.gov.uk/foreign-travel-advice (Foreign, Commonwealth & Development Office)
• USA travel: all passengers must hold individual machine-readable passports — see www.usembassy.org.uk

7. Health Requirements

Recommended vaccinations and health requirements may change at any time. You should consult your doctor before departure and check the NHS travel health resources at www.fitfortravel.nhs.uk and the National Travel Health Network and Centre at www.nathnac.org.

UK travellers requiring health cover abroad should apply for a Global Health Insurance Card (GHIC) via www.nhs.uk. Please note that the GHIC replaces the former EHIC for UK residents.

8. Special Requests and Medical Requirements

Please advise us of any special requests at the time of booking. Whilst we will endeavour to pass requests to the relevant supplier, we cannot guarantee they will be met. If you have a medical condition or disability that may affect your arrangements, please advise us in writing before booking with full details so we can assess whether we are able to accommodate your needs appropriately.

9. Behaviour

You accept responsibility for ensuring that you and all members of your party do not behave in a way that causes offence, distress, danger or damage to others or their property. If in our reasonable opinion or that of any person in authority you are behaving in such a way, we reserve the right to terminate your arrangements without notice and without liability for costs, expenses, refunds or compensation.

10. Compliance with Laws

You are responsible for complying with the laws, customs, foreign exchange regulations and drug regulations of all countries visited. We reserve the right to cancel your booking without refund if you engage in illegal or socially unacceptable behaviour.

11. Force Majeure

We will not be liable for any failure or delay in performing our obligations where this results from events beyond our reasonable control, including but not limited to: war or threat of war, civil unrest, industrial disputes, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, epidemics, pandemics, unavoidable technical problems with transport, or closure of airports or ports. Current travel advice is available at www.gov.uk/foreign-travel-advice.

12. Travel Insurance

We strongly recommend that all clients obtain adequate travel insurance prior to departure. Your policy should include cover for cancellation charges, curtailment, medical and repatriation expenses, personal accident, delay, and loss or damage to personal effects.

13. Telephone Call Recording

We reserve the right to monitor and/or record telephone calls for quality assurance, training and security purposes. All recordings remain the sole property of Rizka Travel Limited.

14. Claims and Complaints

Where we are acting as agent, your contract is with the supplier and any concerns should be addressed to them in the first instance. If you have a problem during your trip, report it to the supplier or their local representative immediately.

If the matter remains unresolved on your return, please contact us in writing within 28 days. If your complaint involves an ATOL-protected booking and cannot be resolved, it may be referred to the ATOL arbitration scheme. Details are available at www.atol.org.uk.

15. Your Financial Protection

We provide financial protection for flight-inclusive packages through our ATOL licence (No. 12118) issued by the Civil Aviation Authority. When you purchase an ATOL-protected booking from us, you will receive an ATOL Certificate confirming what is protected and who to contact if things go wrong.

The price of our flight-inclusive arrangements includes the ATOL Protection Contribution (APC) of £2.50 per person as required by the CAA. This charge is included in our advertised prices.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed (or a suitable alternative). For further information visit www.atol.org.uk.

16. Conditions of Suppliers

Many services making up your booking are provided by independent suppliers operating under their own terms and conditions, which will form part of your contract. Copies are available on request.

17. Jurisdiction

This contract is governed by English law and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales. You may however choose the law and jurisdiction of Scotland or Northern Ireland if applicable.

18. Flights and Flight Documents

A flight described as “direct” will not necessarily be non-stop. All departure and arrival times are estimates provided by airlines and may change due to air traffic control, weather, operational requirements or passenger check-in.

Infants must be under 2 years of age on the date of their return flight to qualify for infant fare rates. Where a sector of a flight itinerary is not used without prior notice to the carrier, remaining sectors may be cancelled without further notification.

19. Reconfirming Flights

You must reconfirm your flight directly with the airline at least 72 hours before departure. This applies to both outbound and return flights. We will not be liable for additional costs arising from failure to reconfirm.

20. Travel Documents

Travel documents will be sent by email. It is your responsibility to check all documents upon receipt and notify us immediately of any inaccuracies. Documents will not be issued until full payment has been received in cleared funds and will normally be sent no later than 7 days before departure.

21. Competitive Fare Guarantee

We aim to offer the most competitive fares available. Should you find an identical itinerary at a lower published price within 24 hours of booking, notify us in writing. We will endeavour to match it where operationally possible. This does not apply to fares requiring immediate ticketing, consolidator fares, or prices found on third-party aggregator websites.

22. E-Tickets and Paper Tickets

Many airlines issue electronic confirmation (e-tickets). Where you request a paper ticket on an e-ticket route, an administration fee of £10 per ticket will apply in addition to any applicable airline charge.

23. Airline Ticket Refunds

Air tickets returned for refund are subject to an administration charge of £50 per ticket, plus any cancellation charge imposed by the airline or consolidator. Many airline tickets are non-refundable. Where a refund is applicable, it will not be paid to you until received from the airline, which is normally 10–12 weeks from submission.

24. Scheduled Airline Failure

In the event of a scheduled airline failure due to insolvency, as part of our ATOL obligations we will seek to ensure our customers receive appropriate compensation. Prior to departure, all monies paid will be refunded in full.

25. Flight Changes

Should your flight be cancelled or changed, your rights will be governed by the airline's conditions of carriage. We will notify you of any schedule changes of which we become aware as soon as reasonably possible.

26. Departure Taxes

It is not always possible to include all departure taxes on your ticket. In some cases, local departure taxes must be paid by you directly to the relevant government authority and are non-refundable by us.

SECTION B — AGENCY BOOKINGS

27. Your Contract with Suppliers

Where we act as agent, we arrange bookings on your behalf with individual suppliers (such as airlines and hotels). Your contract is directly with those suppliers and their own terms and conditions apply. As agent, we accept no responsibility for the acts or omissions of suppliers or the services they provide.

Where you book individual travel components separately, this does not constitute a package under the Package Travel and Linked Travel Arrangements Regulations 2018 and you may not benefit from the same protections as a package booking.

28. Changes and Cancellations by You

Any cancellation or amendment request must be submitted to us in writing and will not take effect until received. The supplier may charge cancellation or amendment fees (which may be up to 100% of the booking cost) and an administration fee will apply.

29. Changes and Cancellations by the Supplier

We will notify you of any supplier-initiated changes or cancellations as soon as reasonably possible. If the supplier offers alternatives or a refund, you must advise us of your preference within the timeframe specified. We accept no liability for changes or cancellations made by suppliers.

30. Our Responsibility for Agency Bookings

As agent, our responsibility is limited to making your booking in accordance with your instructions. In the event we are found liable on any basis, our maximum liability is limited to twice the cost of the affected booking. We do not exclude or limit liability for death or personal injury arising from our negligence or that of our employees acting in the course of their employment.

31. Package Travel Protections

Where your booking constitutes a package under the Package Travel and Linked Travel Arrangements Regulations 2018, you will benefit from the protections afforded by those Regulations, including the right to price reduction, termination, or compensation in certain circumstances. Full details will be provided at the time of booking where applicable.

Rizka Travel Limited · Company No. 10763351 · ATOL No. 12118 · IATA TIDS No. 96108924 · 40 Neeld Crescent, London NW4 3RR